Frequently Asked Questions
Arrive 5 minutes early for your appointment to leave enough time to fill out a short history form so we can narrow down how to help.
If you arrive late, we honour the original time slot booked. This means that your treatment time will be shorter. The policy ensures fairness to other clients, and that all other appointments in the day run smoothly and on time.
Once you’ve filled out your health history and you and your massage therapist have entered the treatment room, your massage therapist will go over your chart with you to ensure that your intake form is complete and well-understood.
Your therapist may also complete a postural exam, range of motion assessments, and/or special tests and part of your assessment. We provide assessments as part of all our treatments, and they are included within the time slot that you have booked. This is necessary to ensure your health and safety during treatment. Whether your goals are therapeutic or preventative in nature, please always be prepared for an intake assessment.
Before your massage begins, your therapist will let you know that you can undress to whatever your comfort level is, while keeping in mind that working directly on skin offers the greatest therapeutic benefits. Please remove all jewellery before your treatment, and leave valuables at home.
What can I expect during my first appointment?
Can I direct bill through the clinic?
Sore Spots direct bills with most insurance companies. This includes Blue Cross, Sunlife & most insurers under the Telus Health platform.
In order to direct bill, we need your policy and identification numbers. Please bring your card or have this information readily available. We are continuing to add insurers over time so always feel free to check in with us to see if we’ve added your Insurance company to our list of direct billing services.
Why do I need to submit an intake form if I have been here before?
After an extended period away from the clinic or even after a short absence, you may notice a prompt in an email to submit a new intake or health history form.
Although yes, we do have your original forms on file, we require medical history to be updated yearly to ensure we are up to date with any conditions, medications, or injuries that could affect your treatment plan.
If you are unable to fill out your intake form prior to your appointment, please arrive at the clinic 5 minutes before to allow time for this to be completed.
Where is the Halifax studio Location?
As of June 30th, 2021 we have closed our Halifax location within the Hotel Halifax. The good news is that our Dartmouth location is literally 5 minutes away with plenty of easy parking options.
What if I'm sick?
Please advise your therapist as soon as possible if you wake up feeling sick on the day of your appointment. Whether you will receive treatment is at the therapist’s discretion. They will advise you and will consider potential cancellations on an individual basis.
Your appointment time is reserved especially for you. Please be advised that 24 hours’ notice is required to reschedule or cancel any appointments or full charges may apply.
This policy also applies to appointments that are made and cancelled within the same day. Fees related to late cancellations or missed appointments may not be applied to your insurance provider.
What is the Late Cancellation / No Show Policy
Please shut off your cell phone or let your therapist know that you’d like to keep it on during treatment if you are expecting an important message.
For the privacy of your therapist, do not bring your cell phone onto the table with you.
In addition, cell phone alarms/pings/calls are distracting for the therapist and interfere with your treatment time, so we ask that you keep these interactions to a bare minimum.
Can I bring my cell phone with me?
Clinic policies regarding any type of sexual, drug or behavioral misconduct
We have a zero tolerance policy to any illicit or sexually suggestive remarks, comments, advances or gestures that will result in the immediate termination of the session.
Massage will be terminated immediately; should a client make any sexual advances or requests. This includes questionable sexual discussion or commentary which can be cause for termination as per the Therapist’s discretion. Further to this, we may submit a report with the local police department with an incident description.
Massage therapy is therapeutic in nature and under no circumstances do we condone or perform any kind of massage even remotely associated with a sexual or sensualized experience. Professional treatment is a two-way street. When choosing registered massage therapy, please respect the professional boundaries and inherent trust that exists between an RMT & the public.
A session will not be conducted if the client is intoxicated, using drugs or threatening the safety of the RMT, the safety of others in our clinic, or becomes a danger to themselves. Intimidating verbal harassment will not be tolerated as the RMT cannot maintain proper therapeutic boundaries or provide effective unbiased treatment under threat of retaliation or coercion.